PTC – What it Is

Palm Tree Club

PLEASE READ THE FOLLOWING BEFORE Joining our managed hosting:

What It Is Not

Domain name registration / management

Like with the vast majority of website hosts, you’ll want to keep your domain with Google Domains, GoDaddy, etc.

Hands on design customizationsUnless you hire us to do these. If you’re interested in hands on help, email support@daveyandkrista.com for details.

Email Hosting

We recommend using Google Business mail. Free add-on pagesSuch as the album guide or pricing page. However you can always buy these from the shop and add them on your own. Free subdomains

Each subdomain is an additional $19/month and does not include a free template. Most of our hosting clients choose to incorporate add-on pages as pages of their website instead of separate domains due to cost and ease of updating (one login as opposed to several!) 

If you need hosting for a subdomain, email support@daveyandkrista.com and we can send you the details to get that set up. 

Elementor Pro License

You’ll need to pay $59 annually for this.

Free content migration from Squarespace, Wix and a few other platforms.

We need to use a third party application to migrate these blog posts and we’ll pass that cost on to you. That’s something we have to pay for and depending on how many blog posts you have, the price varies. On average, a website with 100 blog posts would be about $70 to migrate.

If you have questions about this, just send your blog post count to support@daveyandkrista.com and we can give you a more accurate estimate!

Please note that this isn’t something we profit off of. We’re passing the hard cost of migrating your posts directly to you.

24/7 Support. Our team is managed by real humans who actively work in the creative industry. While this means we understand exactly how your site was built and can offer premium support, this also means that if you message us at 2am, you likely won’t hear from us until the next morning.

A site that works on WordPress.com, Squarespace or Showit

Free automatic plugin updatesWhile we do offer to update your plugins monthly, we do this for $11/month.
Free Image optimizing

We recommend the WP Optimize plugin to help you go through your website to remove unused images. Be aware that occasionally it doesn’t pick up an image that is being used somewhere and may remove it so if you decide to go through this process, give us a heads up beforehand and we’ll do a backup of your site beforehand. We also recommend Imagify to help size large images down if you forgot to do so before uploading. To optimize images before uploading, check out this video.

Hands on SEO help

Our SEO course will guide you through everything you need to know about optimizing your site for search engines, but the Palm Tree Club does not include any hands on help from us (other than ensuring we’ve done all we can to help your site load quickly!)

What It Is

One year of premium website hosting

We’ll replace Showit, Squarespace, Bluehost, GoDaddy and other hosts. For this reason, our managed hosting only works with WordPress websites.

A complimentary full website design from our design library

Free blog post migration from Showit or WordPress

See note to the left if you’re coming from a different builder platform.

Real human support from the team that designed your template.

That means if you have a question while you’re building, we can help! We often jump right into your site or send over videos tailored specifically to your question.Nightly backups for your site for two weeks. If something breaks, we can roll back your site a day or two to restore the previous version.
Uptime Monitoring.We get a notice when your site goes down and will likely have it restored before you even noticed.
Secure website.No need for extra plugins or fees to add an SSL certificate.

Malware Monitoring

To ensure that your site has not been hacked.
Site Optimizing.We’ll use caching and CDN’s to help ensure that your site loads quickly. Not sure what those are? That’s probably a hint that you need our help.
A staging site to build on before you go live

So no one will see your work-in-progress-site.

Access to our website building courses and resource library

FAST Managed Hosting

We’ve checked our hosting against the exact same site hosted elsewhere, and ours tend to load significantly faster. If you want to learn why this is vital, listen to this post about search engine optimization.

Help “going live”We’ll hop in and update DNS settings to ensure that your new site is live on the correct domain name (your site’s URL).
Up to 10GB website storage If you’re not sure how large your current site is, check with your current host. If you’re over 10GB, you could run your site through something like WP Optimize before migrating to our server. Or we could put together a custom plan for you to meet your space needs.

Think we’re a good fit?

Sign Up Today

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*Please note that by signing up, you are committing to at least one year of managed hosting with us. Should you choose to end your hosting early, cancellation fees may apply.

What happens after I join?

1

Once you make your first monthly or annual payment, you should receive an email with a questionnaire as we’ll need some details to get started. If it doesn’t arrive within 15 minutes, feel free to reach out to support@daveyandkrista.com

2

You’ll let us know where you currently host, if you have content that needs to be migrated, which template you would like, etc.

3

We’ll get everything set up for you on either a staging site or a live site. If you would like a live site, you can also have us turn on the “Coming Soon” page to avoid visitors seeing your work-in-progress. This is also the time when we typically migrate your blog posts from your old site to your new site.

4

We’ll add you to the setup course + the SEO course and give you your new site login. If you get stuck, you’re always welcome to email support@daveyandkrista.com for help.

5

Once your new site is perfect, just send us an email and we’ll take care of the technical stuff to make it LIVE! We’ll also turn on caching and CDN to help your new site load as quickly as possible. 

FAQ

YOU HAVE QUESTIONS, WE HAVE ANSWERS

Can you host my website if I don’t use one of your designs?
Yep, we sure can as long as it’s a WordPress website.


So your my host? Do I need Bluehost, WordPress.com, Showit or any other host?

We’ll replace you current host (Squarespace, Bluehost, WordPress.com, Showit, etc.). Once your migration is complete, you should be able to cancel your other hosting (double-check with us before deleting anything!). 

Just keep in mind that if you have email set up with your other hosting or your domain is registered with that host, you’ll either need to move those or just pay for those options. If you need to move your email, we recommend Google Business mail (it’s what we use). If you need to move your domain, we recommend Google Domains.

Are we on Google’s payroll? Nope! We just like keeping everything in one place and most people use Gmail. 

Does it have to be a WordPress website?
We specialize in making sure WordPress websites run great.


Is there an option for Showit websites?

The current version of The Palm Tree Club is only for WordPress users. If you’re interested in a Showit version of the Palm Tree Club, feel free to reach out to us at support@daveyandkrista.com. 

Are there any additional fees to get signed up?

Like with all website hosts, you’ll need to pay for your domain separately. Depending on how your email is currently set up, you may also need to migrate it to something like Google Business mail for easier management. 

The only other fee you’ll need to pay for is an Elementor Pro license. That is $59 a year and is required for all of our Elementor websites. 

Do you offer support if I run into an issue?

Yes! Our support is one of the things that sets up apart from the hosting companies that charge only a few dollars a month. If something breaks or you need help with something, just send us an email! 

Am I locked into a contract?

Yes, by joining the Palm Tree Club, you commit to hosting with us for at least one year. Any early cancellations would incur additional fees.

Do you offer email?

No, but we can help you get set up with Google’s GSuite, which we highly recommend for business email. It’s only $6/month/user.

Where should I buy my domain name?
We highly recommend using Google Domains to buy and manage domain names.


Does membership in The Palm Tree Club come with a website?

Yep! You can choose from any of our full WordPress website designs. Add-on pages  (such as the pricing or album pages) are not included in the offer but can be added at any point.  

What if I want a custom designed website?

We’re happy to help! Just inquire here for details. 

How much does it cost to migrate my website?

If you’re coming from WordPress or Showit, your content migration is free!

If you’re coming from Squarespace, Wix or another platform, most likely we’ll need to use a third party service to export your content. That’s something we have to pay for and depending on how many blog posts you have, the price varies. On average, a website with 100 blog posts would be about $70 to migrate. If you have questions about this, just send your blog post count to support@daveyandkrista.com and we can give you a more accurate estimate! 

Please note that this isn’t something we profit off of. We’re passing the hard cost of migrating your posts directly to you. 

How long will migrations typically take?
Please allow up to 5 business days for a website migration. We’ll let you know when everything has been migrated successfully.


Will my website go down while it’s being migrated?

There should be no or very little interruption in service while we are migrating your website.

Can I host multiple websites with you?
You sure can! We offer a discount for additional websites—just reach out to us for details (support@daveyandkrista.com).


Does this work for WordPress.com websites? What’s the difference between WordPress.com and WordPress.org?

We can manage hosting for WordPress.org websites. WordPress.com websites can only be hosted by WordPress.com. 

There are a few key differences between the two WordPress options. WordPress.org is free and open-source. As a a result, you’ll have a lot more flexibility in building your website. WordPress.com is still WordPress, but there are certain restrictions based on which plan you choose (because they host your website). Feel free to reach out to us at support@daveyandkrista.com with additional questions about this.

Which of your WordPress designs are available to claim as a member of The Palm Tree Club?

You may claim any of our WordPress designs that are available in our shop (one license per site).

PS – Don’t see your question here? Feel free to ask us via that little chat icon in the lower right corner of your screen.